Privacy Policy

Last updated: 14/1/26

1. Who We Are

SafeMotion Physiotherapy at home provides private domiciliary physiotherapy. We are committed to protecting your privacy and handling your personal information in line with:

UK GDPR and the Data Protection Act 2018

Chartered Society of Physiotherapy (CSP) professional standards

Our professional duty of confidentiality

For data protection purposes, we are the data controller.

Contact details:
Email: emmagurd@safemotionphysio.co.uk
Phone: 07915055879

2. Information We Collect via This Website

This website contains a simple contact form. When you use it, we collect only:

Your name

The message you choose to send

Your email address

The website does not collect medical or health information, payment details, or marketing preferences.

3. How We Use Your Information

Information submitted through the website is used solely to:

Respond to your enquiry

Communicate with you about physiotherapy services you have requested

We do not use website enquiries for marketing purposes and do not send unsolicited communications.

4. Lawful Basis for Processing

We process personal data under UK GDPR using the following lawful bases:

Legitimate interests – responding to enquiries about our professional services

Consent – you voluntarily provide your information via the contact form

If you later become a patient, additional personal and health information will be processed under legal and professional obligations relating to healthcare provision.

5. Patient Information and Confidentiality

If you become a patient, we will collect and process personal and health information necessary to provide safe and effective physiotherapy care.

All patient information is handled in accordance with:

CSP standards of practice

Professional codes of conduct

Legal requirements for healthcare records

Medical and treatment records are kept confidential and securely stored.

6. Data Storage and Security

We take appropriate steps to protect your personal data, including:

Secure email systems

Secure record-keeping for professional notes

Limiting access to personal data to only what is necessary

We aim to ensure data is protected against unauthorised access, loss, or misuse.

7. How Long We Keep Your Data

Website enquiries are retained only for as long as necessary to manage the enquiry.

If you do not become a patient, your data will be deleted within a reasonable period.

If you become a patient, records are retained in line with CSP guidance and legal requirements for physiotherapy records.

8. Sharing Your Information

Your information is not shared with third parties except:

Where required by law

Where necessary to protect your vital interests or our legal rights

With your explicit consent (for example, communication with other healthcare professionals)

Your data is never sold or shared for marketing purposes.

9. Your Rights

Under data protection law, you have the right to:

Access the personal data we hold about you

Request correction of inaccurate or incomplete data

Request deletion of your data where appropriate

Object to or restrict certain processing

Requests can be made using the contact details above.

10. Cookies

This website does not use cookies for tracking, analytics, or marketing purposes.

11. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in legal or professional guidance. The most current version will always be available on this website.

12. Complaints

If you have concerns about how your data is handled, please contact us in the first instance.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk